Refund policy
To start an exchange or request a return for store credit, visit our return portal here.
Returns for in-store credit and exchanges are eligible within 14 days of receiving your order. All items must be unworn / unused and in original packaging.
Customers are responsible for the shipping on any exchanges or returns unless due to damage.
We offer exchanges ONLY on items that have arrived with defects or error in craftsmanship. You must contact us within THREE (3) days of receiving your order to begin the exchange process. The items will need to be mailed back to us in their original condition.
We are unable to accept cancellations once an order has been placed. Thank you for your understanding—we are quickly preparing your order for shipment!
FOR CUSTOM CHARM BAR ORDERS
Please double check your order - changes to charms must be made within 24 hours.
Due to customization, all orders are final sale.
Email us with any questions or concerns! We will try to be as accommodating as possible.
ALL SALE / DISCOUNTED ORDERS ARE FINAL SALE
Remember to please be kind when speaking with the our team! We are real people and not robots and we DO want to help you fix whatever issues you may be experiencing. We do reserve the right to deny service to anyone who isn't behaving with respect or kindness.
As always, we thank you for your business!